Conflict management is a practice-oriented offering from Oh My People within the Day One Attitude pillar, available as a keynote, a training for managers, and a workshop for employees and teams.

  • Dealing with workplace tensions with confidence

    Conflicts are inevitable in every organization. However, how you handle them makes the difference. In this practice-oriented training, managers learn to deal with interpersonal and team conflicts in a constructive and solution-oriented manner.

    At Oh My People, we provide insights, models, and communication skills that allow you to not avoid difficult situations, but rather use them for growth and connection.

  • Who is this training for?

    Managers who want to be more effective in dealing with tensions, conflicts, and transgressive behavior within their team or organization.

  • What to expect

    The training covers the following components:

    • Understanding conflicts: discover the different types of conflicts, their impact, and the dynamics of escalation
    • Your conflict management style: learn your preferred style through the Thomas-Kilmann model, and when each style is effective
    • Guiding conflicts between employees: working with a decision tree and solution-oriented communication techniques
    • Addressing team conflicts: recognize dynamics and practice facilitating open dialogue and constructive team discussions
    • Communicating effectively: learn to give and receive powerful feedback within tense contexts
    • Handling transgressive behavior: work with a structured step-by-step plan and collaboration with involved parties
    • Peer review: discuss concrete cases from your own practice and learn from each other

Practical Information

  • Format:

    Keynote, training for managers, and workshop for employees and/or teams

  • Duration:

    Training for managers: 2 half-day training sessions + a half-day peer review. Also possible: 1 full day. Keynote: 1.5 hours. Workshop for employees and/or teams: 3 hours

  • Participants:

    To be determined in consultation based on the chosen format and your context

  • Language:

    Dutch, French, English

Please contact us for a tailored proposal and to see if you are eligible for the SME portfolio.

Key Takeaways

  • Clear insights into conflict mechanisms and team dynamics
  • A toolkit with models and communication strategies
  • Confidence to not avoid difficult conversations
  • Experience in guiding conflict resolution, both individually and in teams

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